Account Deletion

Who can submit a request

Any person who has or previously had a Kinera mobile account may initiate a deletion request using this public web page. You do not need to sign in or reinstall Kinera.

What happens after you submit

• Enter the email address associated with your mobile account and the company code you used at login.
• Your request is recorded and a unique reference is shown. Submission does not immediately remove records.
• An authorized Kinera/operator or employer administrator verifies account ownership, checks any required retention obligations and carries out the deletion process.
• If additional verification is needed, you may be contacted using an already registered employer-approved channel. Never provide a password through this form.

Data requested for deletion

The request covers the Kinera app account, its login access, active sessions and account-associated personal data where there is no valid obligation to retain it.

Some employment, attendance, financial, payroll, tax, BPJS, audit or dispute-related records may need to remain under applicable law or employer obligations. Such records should be access-restricted and retained only for an appropriate period; a deletion request is not simply treated as account deactivation.

Expected handling and follow-up

Requests are reviewed after identity verification and acted upon without undue delay, subject to necessary HR and statutory checks. The exact retention periods and any exceptions should be explained to you by your employer or service administrator when relevant.

Keep the reference number shown after submission. If you need a status update, contact your company HR team and give the reference; do not submit passwords or identification documents through the public form.

What this form does not do

This form sends a deletion request into a private administrative queue. It does not immediately delete an HR employee record, change payroll, or terminate an employment relationship. A verified request must still be completed by an authorized administrator, including deletion of associated data unless legitimate retention applies.